Pricing & Packages for Procedures

Requesting Medical Records (Abstract, Certificates)

How to Access Your Laboratory Results Online

How to Book an Appointment at PHMC

Booking an appointment ensures faster service and guaranteed doctor availability.

My HMO card is expired

You must renew your plan before using it.

My LOA is delayed

Follow up with your HMO provider or PHMC HMO desk.

My HMO was denied—what should I do?

Contact your HMO provider immediately

What happens during discharge?

Final billing is reviewed and any excess is paid.

Do I need LOA for lab tests?

Yes, in most cases.

Are lab tests covered?

Yes, if requested by an accredited doctor and approved by your HMO.

What are out-of-pocket expenses?

These are costs not covered by your HMO.

Will I pay anything if I have HMO?

Possibly, if charges exceed your coverage.

Do I need LOA for emergency cases?

Not immediately, but it will be required for billing.

Can I use HMO in emergencies?

Yes. Emergency cases are treated immediately.

Can I use a non-accredited HMO?

Yes, but usually on a reimbursement basis.

What HMOs are accepted at PHMC?

PHMC accepts major HMOs in the Philippines. Contact the hospital for the latest list.

What is an Annual Benefit Limit (ABL)?

ABL is the maximum amount your HMO will cover in a year.

What is NOT covered by HMO?

Non-covered services may include cosmetic procedures, non-accredited doctors, and some pre-existing conditions.

What services are covered by HMO?

Most HMOs cover consultations, lab tests, diagnostics, and hospitalization within your plan limits.

What if I don’t have an LOA?

You may need to pay first or request emergency processing, depending on your case.

How do I get an LOA?

You can request an LOA through your HMO provider’s app, website, hotline, or at PHMC if on-site processing is available.

What is an LOA?

An LOA (Letter of Authorization) is approval from your HMO provider that allows PHMC to charge your medical services to your HMO.

What should I bring when using my HMO?

Bring your HMO card, valid ID, and any required documents like LOA or doctor’s referral.

Going Home

Food Services

Rights and Obligations

Visitors and Companions

A patient guide for visitors and companions

Chaplaincy

A schedule of the PHMC Mass

Admissions and Transfers

Upon admission, a tag will be placed on the patient’s wrist. Request for room transfer may be done any time of the day through the Admitting Section.

How do I use my HMO at PHMC?

Present your HMO card and valid ID, secure an LOA if required, then proceed with your consultation or procedure.